Orders & Returns
Thank you for shopping with RV Adventure Australia. We aim to make your experience smooth, transparent, and customer-friendly. Please read the following policy carefully to understand your rights and responsibilities when placing an order or making a return.
Placing an Order
Orders can be placed via our website or by contacting our customer service team.
By placing an order, you agree to:
- Provide accurate and complete information (shipping address, contact details, etc.)
- Accept our pricing, shipping, and returns policies
- Make full payment at the time of purchase, unless otherwise agreed
Once you place an order, you will receive a confirmation email. This does not guarantee acceptance of your order. RV Adventure Australia reserves the right to cancel or refuse orders for any reason, including:
- Product unavailability
- Errors in pricing or product descriptions
- Suspicious or fraudulent activity
Order Processing and Shipping
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location and the delivery method chosen at checkout.
You will receive a tracking number once your order is dispatched.
Please ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect address information.
Cancelling an Order
You may cancel an order before it is dispatched by contacting our customer service team immediately. Once an order has been shipped, it cannot be cancelled. In such cases, you will need to follow the return process outlined below.
Returns and Exchanges
We want you to be 100% satisfied with your purchase. If you are not happy with your item, you may be eligible to return it under the following conditions.
Change of Mind Returns
We accept returns for change of mind within 14 days of purchase and also there will be a 20% restocking fee.
- The item is unused, unopened, and in original packaging
- Proof of purchase (e.g. invoice or receipt) is provided
- The product is not a clearance, special order, or custom item
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty, Damaged, or Incorrect Items
If your item is:
- Faulty or defective
- Damaged in transit
- Not what you ordered
Please contact us within 7 days of receiving the item. We may request:
- Photographic evidence of the issue
- Return of the product for inspection
Once verified, we will offer a replacement, repair, exchange, or refund as required by the Australian Consumer Law (ACL).
In the case of major failure, you are entitled to a full refund or replacement, at your choice.
Items Not Eligible for Return
The following items are not eligible for return:
- Products marked as “Final Sale”, “Clearance”, or “Non-Returnable”
- Electrical components (unless faulty)
- Items that have been used, installed, or altered
- Custom-made or special order items.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at support@rvadventureaustralia.com.au with:
- Your order number
- Reason for return
- Photos (if applicable)
- Our team will assess your request and, if approved, provide return instructions.
- Send the item back in its original condition (the customer is responsible for packaging it safely).
- Once received and inspected, we will process your return or exchange within 5–10 business days.
Refunds are issued via the original payment method.
Refunds
Refunds will be issued:
- When an item is returned and meets all return conditions
- If a product is out of stock and you do not wish to wait
- In line with your rights under Australian Consumer Law
Please note: It may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.
Warranty Claims
Many of our products are covered by manufacturer warranties. If your item develops a fault during the warranty period, please contact us and we will assist with the claim process.
You may be asked to provide:
- Your proof of purchase
- A description of the fault
- Photos or video showing the issue
We will liaise with the manufacturer and help you with repair, replacement, or refund as appropriate.
Your Rights Under Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Competition and Consumer Act 2010 (Cth). You are entitled to a refund, repair, or replacement for faulty goods or services, and nothing in our terms limits those rights..