Privacy Policy
At RV Adventure Australia, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, services, promotions, or advertising.
By using our website or providing your personal details to us, you agree to the terms outlined in this policy. If you do not agree, please do not provide us with personal information or use our website.
Communications
When you visit RV Adventure Australia and provide your email address, you consent to receive communications from us via email. These communications may include service updates, order confirmations, newsletters, promotions, and important announcements related to our business and services.
If at any time you wish to stop receiving emails from us, you can unsubscribe by clicking the “unsubscribe” link located at the bottom of every email we send.
Privacy of Your Password
When you create an account on our website, you are solely responsible for maintaining the confidentiality of your password and for restricting access to your computer or device. You accept responsibility for all activities that occur under your account or password.
RV Adventure Australia reserves the right, at its sole discretion, to:
- Refuse service
- Terminate accounts
- Edit or remove content
- Cancel orders
If you believe your account has been compromised, please contact us immediately.
Information We Collect
RV Adventure Australia respects the privacy of every individual who visits our website or interacts with us. This section outlines the personal information we may collect and how we use it.
We may collect:
- Full name
- Email address
- Postal address
- Phone number
This information is collected only when you voluntarily provide it (e.g., through account creation, inquiries, or bookings). We do not collect personal information without your consent.
We do not store or retain credit card or payment information. All transactions are processed through secure third-party payment systems.
Use of Your Personal Information
If you choose to provide us with personal information, we may use it for the following purposes:
- To fulfill your booking or service requests
- To communicate with you regarding services, promotions, or support
- To better understand your needs and improve our services and offerings
- To keep internal records and maintain service quality
Unless stated otherwise, your information will:
- Only be used to support your relationship with RV Adventure Australia
- Not be sold, rented, or given to third parties for their marketing or solicitation
- Be treated with strict confidentiality
We will only disclose your personal information if legally required or authorised to do so (e.g., under court order or to comply with government regulations).
Professional advisors (such as IT contractors or legal advisors) may have limited access to personal data only to assist us in providing services. Their access is restricted to the purpose for which it was provided.
Account Deletion and Anonymisation
If you wish to have your account deleted or anonymised, you can contact us directly. Please note that deletion is permanent and all personal data associated with your account will be irreversibly removed.
To request deletion or anonymisation, email us at the contact address provided below.
Children's Privacy
RV Adventure Australia does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that data.
If you are a parent or guardian and believe your child has provided personal information, please contact us so we can remove it from our records.
Marketing and Opt-Out
RV Adventure Australia may send you emails or communications regarding our services, updates, promotions, or travel tips. You can opt-out of these communications at any time by:
- Clicking “unsubscribe” in the footer of any marketing email
- Contacting us through our Contact Us page
Your preference will be updated promptly.
Cookies and Tracking Technologies
We use cookies to improve your browsing experience, remember preferences, and deliver relevant advertisements.
Cookies are small data files stored on your device when you visit our site. They help us understand user behavior and tailor the site to your needs.
By continuing to use our site, you agree to our use of cookies. You can disable cookies through your browser settings. Note that some features may not function properly without them.
Google Advertising & Remarketing
RV Adventure Australia uses Google and other third-party vendors to display ads across the internet. These vendors use cookies to show ads based on your past visits to our website. This practice is called remarketing.
You may opt out of Google’s use of cookies by visiting the Google Ads Preferences Manager. Alternatively, you can opt out of other third-party vendors via the Network Advertising Initiative opt-out page.
Third-Party Links
Our website may contain links to third-party websites. Please note that once you leave our site, we are not responsible for the privacy practices or content of those external websites.
We encourage you to review the privacy statements of any site you visit, as their policies may differ from ours.
Likewise, if you arrived at our website from a third-party source, we are not responsible for the privacy policies of the referring site.
Use of Third-Party Contractors
From time to time, RV Adventure Australia may engage third-party contractors to assist in providing services such as:
- Website development
- Data storage
- Email campaigns
- Customer support
These contractors are bound by confidentiality agreements and may only use your data for the specific purpose provided. They are not permitted to use your personal information for their own purposes.
Overseas Disclosure
In certain circumstances, your personal information may be stored or processed by contractors located outside of Australia. For example, we may use servers based overseas or engage an international email provider.
By submitting personal information to RV Adventure Australia, you consent to the transfer and storage of your data in countries outside Australia, even if those countries do not have equivalent data protection laws.
We will take reasonable steps to ensure any overseas recipients comply with Australian privacy obligations unless you have provided consent.
Changes to This Policy
RV Adventure Australia may update or change this Privacy Policy at any time. We will post any changes on this page, and the revised policy will be effective immediately upon publication.
Your continued use of our website and services indicates your acceptance of the current policy.